FAQ

THE GOLDEN GLOVE DIFFERENCE

Allow us to demystify the Carpet Cleaning industry. There are plenty of companies with proprietary cleaning methods. Specific to them are “low price coupon” companies that can rarely seem to clean for those prices once they arrive. But it has been our experience that carpets get dirty, clients want them clean, and they want an honest upfront quote.

8 Factors to consider when cleaning your carpets:

  1. 78% of soils in carpet are non-water soluble.*
    • This is why we pre-vacuum all areas to be cleaned with a commercial grade vacuum.
    • Some cleaners will advise that with truck mounted equipment this is not a requirement. We respectfully disagree. Can you imagine adding water to sand or dirt and then attempting to remove it?
  2. 14% of soils in carpet are water soluble.*
    • This means that soap and water are the most effective.
    • Simply put, we are a Hot Water Extraction Cleaner (steam cleaning) utilizing top of the line truck-mounted equipment. We include pre-treatment in our general cleaning and mechanical agitation is use to scrub the fibers to further loosen and suspend the sticky soils.
    • With other cleaners this is excluded from the base low price package and the addition is considered deep cleaning. Would you ever consider not adding detergent to your laundry, turning off the agitation cycle, and expecting the laundry to come out clean?
  3. 6% of soils in carpet are solvent soluble.*
    • This means that they are oily by nature and will require some sort of solvent to remove them.
    • Some cleaners advertise using citrus oils, while others propose dry cleaning. These methods utilize solvents as their primary cleaning solution. What about the other types of soil that’s in your carpet? Just imagine using mineral spirits to clean a drink spill or how oil and vinegar don’t stay mixed in salad dressing.
    • This is why we include post spotting in our base cleaning.
  4. Spots vs. Stains
    • A spot is a soil that sits on top of the fiber, but has not penetrated it and usually can be removed.
    • A stain is a soil or dye that has penetrated the fiber and altered its color.
    • We will make every attempt to remove your stains with safe spotting procedures that are a normal part of our cleaning process. However, there are some types of stains like colored drink spills, paint, dyes, filtration soiling (dark lines around base boards), pet accidents, ink, bleach, etc that may need advanced specialized techniques. In some cases your stains may be permanent. We will advise you of any such possible stains during our walk-through inspection.
  5. Moving the Furniture and Tabbing/Blocking Furniture
    • We include moving the lighter furniture, as long as there is nothing on it or in it that is breakable. Other cleaners charge often extra for this.
    • Beds, sofas and dressers are usually left in place. Extremely heavy or fragile items can be discussed with your technician, and moved at our discretion. (Please ask if there are any special items you need moved in other areas.)
    • Any furniture that is moved will be placed on a tab or block in order to insure that there is no transfer of color from the furniture to the carpet and no damage is done to the furniture.
  6. Final Inspection and Guarantee
    • This is when we walk back over the areas that were cleaned and you tell us if it is to your satisfaction.
    • You must be 100% Delighted with our quality and service. We feel so strongly about this that we are willing to bet on it. If you are not 100% Delighted, we will return at our cost and clean to your satisfaction!
  7. IICRC and CRI Certified Firm
    • This means that we follow a standard of care so that we provide a truly restorative cleaning. This is so important that as of Jan. 1, 2008, Shaw Carpet will require that the cleaning work be done by an IICRC Certified Firm. Additionally, Mohawk residential carpet warranties will require a minimum of one professional cleaning every 18 months using products, equipment or systems that carry the CRI Seal of Approval. We are both an IICRC and CRI certified firm.
    • Many cleaners are not certified and may be voiding your warranty without you realizing it.
  8. Proper General Liability, Auto, and Workers Compensation Insurance
    • Many cleaners carry no insurance at all and in the event of a mishap the property owner could be held liable for any damage done to property or even injuries to employees.
    • We carry all of the above because of the unlikely event that something unfortunate does happen we want our clients to rest easy that their inconvenience will be kept to the absolute minimum.
    • We feel so strongly about this that we provide a Certificate of Insurance on every job so there is never a doubt.

Hard Sell Tactics

We give free, no pressure, on premise quotes. The quote given will be complete for the services requested. There will be no bait and switch tactics or high pressure, merely information and the opportunity to make an educated decision.

*Percentages provided by Hoover Vacuum Cleaner Company in 1953

Thank you for choosing GOLDEN GLOVE. We look forward to being your lifetime service provider!

GOLDEN GLOVE GUARANTEE

You can utilize any of Golden Glove’s services with complete confidence! That’s because we offer a 100% Delighted Guarantee for every customer, residential or commercial. If you’re not completely delighted with the results of our services we’ll re-clean to your satisfaction for FREE!

And for our residential customers, once we have provided services you automatically become part of our Preferred Care program that offers priority scheduling, free lifetime refills on our special carpet stain remover and a 10% discount on repeat cleanings within six months of the original service.


Leave a Reply

* Copy This Password *

* Type Or Paste Password Here *

Call Us Today!
678-817-0089
Contact Information
rug cleaning805 Glynn Street Suite 127
Fayetteville, GA 30215

Emergency Phone:
678-231-4351
Fax: 678-817-5203
carpet cleaning
carpet cleaning reviews

Member of:

Member of Carpet Rug Institute of Inspection Cleaning Best in PTC

Voted #1 in PTC

Golden Glove has been voted as the Best in PTC carpet cleaning business.
Join Our Mailing List
Email:

Find us on Facebook: